Strategic operations executive operating at the intersection of operations, brand, and experience—building operating models, aligning teams, and shaping complex, high-touch environments into scalable, cohesive businesses. Where operational rigor meets soulful design.

Brought in during development, transition, or growth phases to translate vision into a working operating model and ensure it performs at scale.

ANDI PALACIOS

A strategic operations executive with nearly two decades of experience leading complex, high-touch environments across hospitality, residential-integrated, and design-forward concepts. She is known for stepping into evolving or under-structured situations—often during development, transition, or growth—and creating the roadmap where one doesn’t exist.

Operating at the intersection of operations, brand, and experience, she translates vision into executable, scalable businesses—building operating models, aligning teams, and driving the structure required to deliver consistently without losing creative intent. Her work spans multi-property portfolios, openings, and repositionings across the U.S., Mexico, and Europe, in close partnership with founders, ownership groups, and executive leadership.

What I Do…

Operating Model Development & Execution
Structure, systems, and cadence to build scalable businesses
Openings, Transitions & Operational Leadership
Hotels, restaurants, and complex, high-touch, design-forward environments
Concept & Brand Development
From early vision through positioning and operational execution
Design Development & Project Leadership
FF&E, OS&E, and cross-functional delivery
Experience Design & Programming
Translating brand into lived, operational experiences
Budgeting & Market Strategy
Aligning concept, cost, and commercial performance
Executive Partnership
Strategic right hand to founders and leadership