Strategic operations executive operating at the intersection of operations, brand, and experience—building operating models, aligning teams, and shaping complex, high-touch environments into scalable, cohesive businesses. Where operational rigor meets soulful design.

Brought in during development, transition, or growth phases to translate vision into a working operating model and ensure it performs at scale.

ANDI PALACIOS

A strategic operations executive with nearly two decades of experience leading complex, high-touch environments across hospitality, residential-integrated, and design-forward concepts. She is known for stepping into evolving or under-structured situations—often during development, transition, or growth—and creating the roadmap where one doesn’t exist.

Operating at the intersection of operations, brand, and experience, she translates vision into executable, scalable businesses—building operating models, aligning teams, and driving the structure required to deliver consistently without losing creative intent. Her work spans multi-property portfolios, openings, and repositionings across the U.S., Mexico, and Europe, in close partnership with founders, ownership groups, and executive leadership.

What I Do…

  • Operating Model Development & Execution

    Structure, systems, and cadence to build scalable businesses

  • Openings, Transitions & Operational Leadership

    Hotels, restaurants, and complex, high-touch, design-forward environments

  • Concept & Brand Development

    From early vision through positioning and operational execution

  • Design Development & Project Leadership
    FF&E, OS&E, and cross-functional delivery

  • Experience Design & Programming
    Translating brand into lived, operational experiences

  • Budgeting & Market Strategy
    Aligning concept, cost, and commercial performance

  • Executive Partnership
    Strategic right hand to founders and leadership

LANGUAGES…

English - native

Spanish - native

Italian - intermediate

PAST PROJECTS & CLIENTS

  • Logo for André Balazs Properties on a light blue background.

    André Balazs Properties

    NY - LA - UK

  • A large white hotel building resembling a castle with a sign that reads 'Chateau Marmont' at dusk, with trees and a street with moving cars in the foreground.

    Chateau Marmont

    Los Angeles, CA

  • Inside a bar with a row of bar stools, decorated with illuminated display cases containing collectibles or memorabilia, and a wooden door in the background.

    Bar Marmont

    Los Angeles, CA

  • Beach huts with yellow and white striped canopies along a walkway, surrounded by greenery and trees in the background.

    Sunset Beach Hotel

    Shelter Island, NY

  • An elegant, large white house with blue columns, a front porch, and a balcony, surrounded by a well-maintained lawn and autumn trees with colorful leaves, set against a backdrop of a forested hillside and a clear blue sky.

    The Belvedere

    Staatsburg, NY

  • A large, vintage-style mansion with multiple windows and ivy growing on its exterior walls, surrounded by leafless trees and trimmed bushes in the front yard.

    Locusts on Hudson

    Staatsburg, NY

  • Sign reading 'ACE HOTEL' in black letters on a white background.

    Ace Atelier

    New York, NY

  • Logo featuring an octopus standing on a globe with the word "TOURISTS" written across the middle.

    Tourists

    North Adams, MA

  • A living room with exposed brick walls, large windows with white shutters, a yellow sofa, purple and green chairs, a round wooden table, and a decorative tiled floor. There is artwork on the walls, a potted plant, and a modern gold chandelier.

    G-Rough

    Rome, Italy

  • The image depicts an open courtyard surrounded by a two-story building with arches and balconies, featuring potted plants along the perimeter and a central archway leading further into the structure.

    Palazzo Daniele

    Gagliano del Capo, Puglia, Italy

  • The word 'new' written upside down and mirrored in black text on a white background.

    ASH

    New York, NY

  • A cozy living room with yellow and beige checkered armchairs around a small wooden coffee table, tall windows with floral and gold curtains, a large ornate mirror above a white marble fireplace, antique furniture, a black wrought-iron chandelier, and warm ambient lighting.

    Hotel Peter & Paul

    New Orleans, LA

  • Living room with blue chairs and sofa, wooden cabinet, wall art of two white birds, spiral staircase, floor lamp, and a red patterned rug.

    The Siren Hotel

    Detroit, MI

  • Brick hotel building with illuminated vertical sign spelling 'HOTEL' on the corner.

    The Dean

    Providence, RI

  • Netflix logo with the words 'Bunkhouse' below it.

    Bunkhouse Group

    Austin, TX

  • Modern white house with a gray door and narrow windows, desert plants and saguaro cacti outside, with ocean and mountains in the background, reflected in a pool.

    San Cristobal Baja

    Todos Santos, BCS, Mexico

  • Interior of a glamping tent with a fire pit in the foreground, an American flag on the back wall, a bed with striped blanket, a small mattress with a pillow, and seating areas with a lamp and rustic decor.

    El Cosmico

    Marfa, TX

  • Poolside lounge chairs with towels and a patio umbrella, with a pink neon sign that reads 'SOUL' in the background.

    Hotel Saint Cecilia

    Austin, TX

  • View through carved wooden gates of a hotel entrance with a white building, a red tile roof, and the word "HOTEL" spelled out in large white letters on the wall.

    Jacumba Hot Springs Hotel

    Jacumba Hot Springs, CA

  • A cozy bedroom with extensive wood paneling on the walls and ceiling, featuring a large window with a view of trees with autumn foliage, and a bed with white linens and a blanket.

    Getaway

    Nationwide

  • Blue hotel building with white-framed windows during a snowfall.

    Anvil Hotel

    Jackson, Wyoming

  • Aerial view of a swimming pool with a person swimming in it, surrounded by palm trees and outdoor furniture, including a hot tub and a deck with chairs.

    MUSA

    Loma Bonita, Mexico

  • Lark Hotels

    USA

  • Outdoor seating area at Hotel Lucine with tables, chairs, and striped umbrellas on a sunny day near the beach.

    Hotel Lucine

    Galveston, TX

  • Shore Haven Inn

    Falmouth, MA

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